Returns

Creating a return.

Want to return something? Not a problem, we offer Hassle Free Returns.

Just let us know within 14 days if you want to return your goods, and then follow these 5 easy steps to return either online or by phone.

Returns process.

1. Notify us.

Call our gls customer service team on 03451 203 213 to organise your returns or request a return online here.

2. Provide details.

Ensure you provide us with your customer account and sales order number, plus the product codes for the items you want to return, and confirm the number of parcels to be collected, along with the contact details for updates and notifications.

3. Return arranged.

We will arrange the returns for you and confirm the collection details by email.

4. Items collected.

Your items will then be collected by our carrier or supplier. Items are assessed and processed upon receipt, and your account updated.

5. Return confirmed.

You will receive an email from us to confirm receipt of your items, and a credit note will be supplied if required.

Returns

Hassle free guarantee.

We are committed to ensuring that our customers are given the best experience from start to finish when shopping with us. We understand that occasionally a product may not be right for you, and that you want to be able to return the product with ease. You can simply return your goods within 14 days, free of charge. Our online and phone returns services have been developed to make the process as smooth as possible. Please note a charge may apply to for direct delivery items.