We fully appreciate the importance of being able to service our customers at this critical time, and 100% of our efforts are being put into ensuring we do what we can to provide the essential resources you need.
We are here to support you as normal, so you can contact our Customer Service and Sales team to discuss your needs at any time by calling 03451 203 213, sending an email via firstname.lastname@example.org or chat with us online. If you’d like to speak to us via Microsoft Teams or Skype, we can arrange that too.
Most of our employees continue to work from home, as the safety and wellbeing of our people is of the highest importance, however some of our team are now working at our head office where appropriate.
We are committed to supporting you and will continue to deliver to schools, nurseries and homes. Like many businesses however, our stock levels are being stretched on certain products due to manufacturing and delivery delays as many suppliers recover from Covid related closures. We are working hard across our supply base to improve availability for both stocked items and those listed as direct delivery. Some direct delivery items may be subject to extended delivery times. Please check with our Customer Service team for the latest updates and availability, especially if the item is required urgently.
Next Day Delivery Service: Available – order before 2pm
Standard Delivery Service: Available – deliveries are taking between 2-4 working days currently
Delay Delivery Service: Available – select your delivery date for in stock items (available 5 days+ in advance)
Our warehouse team continue to work hard fulfilling customer orders and we are fully compliant with the latest government social distancing guidelines. All of our delivery partners are also operating a contactless delivery service for your safety.
Please make sure you update your summer opening times with us, you can update these within the Your Profile section of Your Account on the website, or contact Customer Service who will update your account for you. This will ensure we only deliver to you when we know you are open, if we don’t have this information your order will be held until the start of the new term.
Chris Mahady, Managing Director, commented ‘We are working hard during the COVID-19 crisis to ensure teachers, SBMs, nursery workers, childminders, parents and care givers are supported appropriately. We have introduced a range of free resources to cover early years and primary learning and will continue to support both professionals and parents in every way possible. From all at GLS, we want our teaching and education community to know their work in these challenging circumstances is very much appreciated.’
For more information please visit our FAQ page.